client care coordinator

We are looking for a warm, organized and reliable person to join our team - someone who is fully invested in our clients and is excited to grow with an established studio. 

This role combines front desk sales with studio coordination. You'll cover morning desk shifts and keep the rest of the front desk team organized and on track, so priorities are clear and nothing falls through the cracks between shifts.

This is a part-time role with room to grow into a larger operational role. 

about studio evolve

We've been in Wallingford since 2006. Our clients are mostly in their 40s and up, committed to their movement practice, and often working through pain or coming back from an injury. They want to keep doing what they love well into retirement. We offer restorative, personalized Pilates, Gyrotonic and Somatic Bodywork that works with the aging process instead of fighting it. Our philosophy: longevity over aesthetics, consistency over intensity. We care about community and self-acceptance as much as great instruction and we build real relationships with our clients and our team.

RESPONSIBILITIES:

• Start each weekday at the front desk, welcoming morning clients and reviewing the day's and week's priorities: clients due for a renewal or check-in conversation, new leads, new-client touchpoints, staff forms, sub requests and open issues

• Take care of urgent items during your shift, and make sure the rest of the front desk team is clear on their priorities for the day

• Follow up with the team to ensure that everything on the list is resolved

• Available to check in evenings and weekends remotely. Handle anything that can't wait until the next weekday morning, and note or hand off the rest to the front desk team

• Bring recurring friction points or process gaps to Martine, the owner, so we can solve them together

This job is for you if you:

• Genuinely love people and enjoy building relationships, not just transactions

• Appreciate systems and clear expectations and are interested in building more of our framework that will help us grow with ease

• Like owning your time. On a quiet morning, you find the next useful thing to do without waiting for a checklist 

• Like being the person others check in with, and you can follow up with a coworker in a way that feels supportive, not bossy

• Want a role with real growth potential, where you can be part of a community

This job is probably not for you if you:

• Do your best work when every shift is mapped out for you and you’d rather wait for direction than make a call when something new comes up

• Would rather stay behind the scenes than start conversations with clients

• Are looking for something short-term. We're hoping to find someone who grows with us for several years, with one year as a minimum

Qualifications:

• Prior customer service, hospitality, or front-desk experience preferred.

• Comfortable with ethical sales conversations

• Patient and unhurried with clients who need extra help, like walking someone through downloading the app or finding their schedule, sometimes more than once

• Good judgment about when a phone call will solve something faster than a string of texts, and comfortable making that call

• Clear, friendly written communication, since much of the follow-up happens by text and email

• Comfortable with (or excited to learn) Mindbody Online and interested in learning to use AI to support our business

• Reliable transportation for early-morning shifts

Compensation & Benefits:

• Employee status with sick pay and workers compensation

• Schedule: Monday–Friday, 8–10am in studio, with flexibility to stay longer when needed, plus remote check-ins on evenings and Saturdays as needed; Also hiring for Front Desk Sales staff - Tuesdays, Thursdays and Fridays - noon - 4pm, ideally with availability to flex around client schedules as needed

• Pay: $25/hour for in-studio hours, plus a monthly stipend for remote coordination

• Bonuses on sales you make during your shift

• Complimentary Pilates classes as space allows, plus discounts on private sessions and retail

• Continuing education opportunities

To apply, complete the application form, including the short written questions. We only consider applications submitted there.